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The fine print

Company Policies

Clear, fair policies that protect both our clients and our craft. Please take a moment to read them before placing an order.

Payment Policy

  • Full payment is required before any design work, printing, production, or ordering of materials will begin.
  • No work will commence until payment has been received and cleared.
  • This policy applies to all custom and personalised orders unless otherwise agreed to in writing.

Courier & Damage Policy

  • If a client chooses to use a courier service, Signs and Designs cannot be held responsible for any loss, damage, or delays that occur during transit.
  • All items are inspected and securely packaged before leaving our premises.
  • Any damage claims must be directed to the courier company.

Courier Costs

  • All courier and delivery costs are the responsibility of the client unless otherwise agreed in writing.
  • Courier charges will be added to the invoice before dispatch.

Custom & Personalised Products

  • Most products are custom-made and personalised.
  • Orders cannot be cancelled, returned, or refunded once production has started unless faulty due to our error.

Artwork Approval

  • Clients are responsible for checking and approving all artwork, spelling, colours, sizes, and details before production.
  • Once approved, Signs and Designs cannot be held responsible for errors.

Collection & Storage

  • Clients will be notified once orders are ready.
  • Orders not collected within 30 days may incur storage fees or be disposed of if no arrangements are made.

Questions about our policies?

We're happy to clarify anything before you place an order. Reach out on WhatsApp and we'll respond promptly.

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